FAQ Index (see below)

The following are answers to questions most frequently asked by Drive Cleaning's customers. Should you require additional information, or have a question not addressed by this list, please contact us and we'll answer your question quickly and personally.

FAQ INDEX

• Does this service cost anything?
• How Much Do You Charge For Dry Cleaning?
• Do I have To Be Home For Pickup or Delivery & How Does it Work?
• Do you offer service where I live?
• Where do I get my Drive Cleaning laundry bag for pickup, and door hook for delivery?
• What if I don’t have my Drive Cleaning laundry bag I need to leave clothing out for pickup?
• How Often Will My Clothes be Picked Up?
• If I choose “On Call” pickup, how far in advance do I have to notify you to pick up my clothes?
• What time can I expect my clothes to be picked up and delivered?
• Should I be worried about somebody taking my clothes while they are left outside?
• Should I be worried about the weather when my clothes are outside?
• What happens if it rains / snows / sleets/ etc?
• How will I know my scheduled drop-off and pick-up days?
• Is 24 Hour delivery Service available? Does it cost extra?
• What if I go out of town and need to temporarily suspend service?
• How Do I inform Drive Cleaning if I have a special request/issue with a garment?
• What do I do if I have a problem with my order after I get my clothes back?
• How Do I change my personal information and/or my clothing preferences?
• How do I pay for your service?
• Do you do alterations, leather, etc.?
• Do you have “Wash and Fold” service available for regular laundry?
• What happens if I put my bag out and it’s not picked up?
• What if I refer a friend? Do you offer any discount?

If you are not satisfied with the quality of our cleaning for any reason, we will re-process your garment at no additional charge. If you have any additional questions or comments, please feel free to forward them to customersupport@drivecleaning.com, or call us and let us know at (312) 321-0033.

Drive Cleaning will be continuously expanding our service area as our company grows. Check back frequently to see if we currently service your area.

If you would like to request that we service your area, email us at homedelivery@drivecleaning.com and we’ll do our best to accommodate your request!

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